Question 1

How can I book an appointment?

Accepted Answer

You can book an appointment online on our website using the 'Book now' buttons. You can also call, text, or WhatsApp us at 07470 553848 to book and check availability. Bookings can be made outside of opening hours for an additional charge. Online bookings usually have a cut-off of 12 hours, so if you wish to book for the same day, please call or text to check availability. When booking your first appointment, you will be asked to complete a medical questionnaire prior to your visit.

Question 2

What are your opening hours?

Accepted Answer

Mon: 9:30am - 8:30pm
Tues: 9:30am - 8.30pm
Wed: 9:30am - 8:30pm
Thur: 9:30am - 8:30pm
Fri: 10:00 am - 5:00pm
Sat: 10:00 am - 4:00pm
Sun: Closed

Bank holidays:  Open unless otherwise advised

Question 3

Do you offer physical and eGift cards?

Accepted Answer

Yes, we offer both physical gift cards and eGift cards for friends and family. Physical gift cards will be loaded with the specified amount before collection or posting. For any questions, please contact 07470 553848.

Question 4

Do you offer any discounts?

Accepted Answer

Yes, if you book a package of 5 treatments, you will receive a 5% discount and for a package of 10 treatments, you will receive a 10% discount.

For any other discounts, please ask.

Question 5

What is your policy on cancellations, illness, and no-shows?

Accepted Answer

Cancellations with less than 24 hours' notice and no-shows will incur a 50% fee. Illness-related cancellations are at my discretion and may also incur a fee. Please refer to the full cancellation and no-show policy on your appointment confirmation.

Question 6

How can I cancel or change my appointment?

Accepted Answer

Yes, you can cancel or change your appointment. Please call, text, or WhatsApp us at 07470 553848 to discuss changes. You can also reschedule your appointment via the text appointment link. Cancellations with less than 24 hours notice and no-shows will incur a 50% fee. Please see the full cancellation, no-show, and sickness policy on your appointment confirmation.

Question 7

Do you accept private health insurance?

Accepted Answer

Yes, as a member of the Federation of Holistic Therapist (FHT) Complementary Healthcare Therapist Register, Restorative Body Clinic is approved to accept private health insurance for some therapies.

A number of private healthcare insurance providers offer policies that cover complementary therapies, such as Bupa, Axa, Vitality, Health Shield,  Paycare, UK Healthcare, Westfield Health. Due to vast number of policies and insurers, it is the clients responsibility to ensure that part or all of the cost of treatment will be covered by the policy held.

If you wish to book a treatment and claim the costs back from your private health provider, please advise at the time of booking.  Invoices are provided.

Question 8

It is possible to have a massage without undressing?

Accepted Answer

If this is your requirement, the Tuina massage will be best suited for you.  A towel is placed over the clothes to provide a surface for friction, making some manipulations easier, especially during deeper or more vigorous manipulations, reducing skin irritation.

Question 9

What should I do if I am unsure what treatment to book?

Accepted Answer

If you are unsure what treatment to book, please contact us at 07470 553848 or email restorativebodyclinicuk@gmail.com,(restorativebodyclinicuk@gmail.com) and we will be happy to assist you in choosing the right treatment for your needs.

Question 10

Does Restorative Body Clinic offer home visits?

Accepted Answer

Yes, Restorative Body Clinic offers external mobile wellness services for clients interested in specialised services who are unable to travel.  I do not however, offer visits for massage therapy.

For pricing information, including travel costs, please contact direct.  My holistic approach combined with both traditional and conventional methods ensures effective and restorative treatment to aid in your healing and wellbeing.

This service is payable in advance of visit.

PLEASE NOTE:  This external service is limited due to busy Clinic hours

Frequently Asked Questions
Policies and Treatments

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Get in touch

Frequently Asked Questions Policies and Treatments

Contact

Get in touch

Frequently Asked Questions
Policies and Treatments